Sterling Service Calls 101
What to expect when you book a service call with Sterling--from start to finish.
You've reached out to book a service call. What happens next?
When a repair technician from Sterling Plumbing & Heating comes to your home, you can expect them to be professional, knowledgeable, and respectful. They will arrive on time and will be equipped with the tools and parts needed to diagnose and repair your HVAC system.
En route to your home
Our technicians use state-of-the-art software that allows you to track their vehicle location and inform you via SMS when they are dispatched and on their way to your home or business. This allows you to know exactly when to expect them, and helps to ensure that you are never left waiting for an unknown amount of time.
Once the technician arrives, they will introduce themselves and ask you to explain the issue you are experiencing with your HVAC system. They will then carefully inspect your system and diagnose the problem, explaining the issue and any potential solutions to you in simple, easy-to-understand language.
Estimate and Repairs
Once they have diagnosed the problem, the technician will provide you with a detailed repair estimate, including the cost of parts and labor. If you approve the estimate, they will proceed with the repairs, taking care to minimize any disruption to your home and daily routine.
After completing the repairs, the technician will thoroughly test your HVAC system to ensure that it is functioning properly and efficiently. They will also answer any questions you may have and provide you with advice on how to maintain your system and prevent future issues.
At Sterling Plumbing & Heating, our goal is to provide you with the highest level of service and satisfaction. We are committed to delivering prompt, reliable, and affordable HVAC repair services to our customers.
Additionally, all repair services performed by Sterling Plumbing & Heating are guaranteed for one year, with a hassle-free warranty. This means that if you experience any problems with the repaired equipment within one year of the repair, we will come back and fix it at no additional cost to you. This warranty gives you peace of mind, knowing that your equipment is in good hands with Sterling Plumbing & Heating.